Privacy Policy

Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services as a Renter. This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons.

We only store or process data which you have given directly to us and which we need to run our business.

How long will we keep your data?
We may need to keep your personal details until up to 3 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from us.

Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.

Some of the services we use will also store a copy of your data. For example, our website provider Booking Online Ltd, our email provider Fastmail, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.

We do not sell or give your data to any third parties for their marketing purposes.

Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.

How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.

Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.

How can you opt in or out of our marketing messages?
You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.

How does our website use cookies?
Our website stores cookies on your browser to allow you to place an order with us. Our website’s cookies are temporary and cannot be used to identify individual visitors.

Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.

Marketing and Messaging Terms of Service

Welcome to Backyard Bounce KY! By opting into our marketing and support messaging services, you agree to the following terms and conditions. Please read them carefully before subscribing or interacting with our communications.

1. Consent to Receive Messages

1.1 By providing your phone number, you consent to receive text messages, calls, and emails from Backyard Bounce KY regarding promotions, booking confirmations, customer support, and other business-related communications. 1.2 Message frequency may vary depending on user interaction and promotional offers. 1.3 You can opt-in to receive SMS notifications and marketing messages by checking the appropriate box on our website or confirming via text response.

2. Opt-Out and Unsubscribe Policy

2.1 You can opt out of promotional SMS messages at any time by replying STOP to any message received. 2.2 Opting out of promotional messages will not affect necessary service-related communications such as booking confirmations, support inquiries, or other essential notifications. 2.3 To unsubscribe from marketing emails, use the “Unsubscribe” link provided at the bottom of our emails. 2.4 For assistance with opting out, you may contact us directly at backyardbounceknetucky@yahoo.com.

3. Data Privacy and Security

3.1 We do not sell or share your phone number or contact information with third parties for marketing purposes. 3.2 Your information is used solely for business-related communications, promotional updates, and customer support. 3.3 We take appropriate measures to ensure the security and confidentiality of your data.

4. Message and Data Rates

4.1 Standard message and data rates may apply depending on your mobile carrier and plan. 4.2 Backyard Bounce KY is not responsible for any charges incurred from receiving our text messages or calls.

5. Support and Service Messaging

5.1 By opting into our messaging system, you agree to receive customer service and booking-related notifications, including but not limited to:

  • Order confirmations

  • Delivery updates

  • Event reminders

  • Customer support responses 5.2 Support messages are available during business hours, and response times may vary. 5.3 For immediate assistance, customers are encouraged to contact us via phone at 502 370 0982 or email at backyardbouncekentucky@yahoo.com.

6. Liability and Indemnification

6.1 Backyard Bounce KY is not responsible for delayed, undelivered, or misdirected messages due to carrier issues or mobile service limitations. 6.2 By subscribing to our messaging services, you agree to hold Backyard Bounce KY harmless from any claims arising from the receipt of messages, charges incurred, or service disruptions.

7. Governing Law

7.1 These terms shall be governed by the laws of the state of Kentucky. 7.2 Any disputes must be resolved in the jurisdiction where Backyard Bounce KY operates.

8. Contact Information

For any questions or concerns regarding these terms, please contact us:

Backyard Bounce KY
Phone: 502 370 0982
Email: backyardbouncekentucky@yahoo.com
Website: www.backyardbounceky.com

By opting into our messaging services, you acknowledge that you have read, understood, and agreed to these terms and conditions.